Frequently asked questions

My account

How can I open a real account with MentorFX?

To open a real account click here . Choose the account type that best suits you, complete the online registration, submit your documents and you are ready to start trading.

I forgot my password/login details

There are several ways to reset your password. The easiest is to click the Forgot password button or reset it via the password retrieval page.

What is the difference between the Demo Account and the Real Account?

The demo account's functionality is similar to the real account. In a demo, you can trade with virtual money, whereas with a real account before you can start trading you need to deposit real funds. A demo account is the best way for inexperienced traders to explore the world of Forex trading, where they can learn, practice and try different trading styles.

Do you offer a Swap-Free Account?

Yes, we do. You can request it by contacting your Account manager.

Deposit & Withdraw

What is the minimum deposit?

The minimum initial deposit depends on the account type selected, but the minimum for to start trading is 250 EUR/GBP.

What currencies can I deposit in?

It is possible to make deposit with EUR or GBP.

What deposit methods do you accept?

We accept a variety of deposit options: all major credit cards (Visa, MasterCard, Maestro) and wire transfer.

How long does it take to withdraw my funds?

Withdrawal requests are usually processed within 5-10 business days. Please note that Withdrawals will only be made to accounts that have completed the verification procedure.


How many trading platforms do you offer?

MentorFX offers the MetaTrader 4 and the WebTrader platforms and also mobile platforms for Android and iPhone users.

What do I have to do if I cannot download the MT4 platform?

Clear the cache and the cookies of your Internet browser and then try to download the platform using a different browser. If you have additional questions, please contact our support department.

When is the Forex market open for trading?

It is available 24 hours a day from Sunday night until Friday. Check the trading hours by clicking here.

What tradable assets are available?

We offer all major forex pairs, as well as a number of commodities, indices and stocks. Click here to see all assets available for trading.

What is the minimum trade size for trading on your platform?

In MetaTrader4 the minimum trade size is 0.01 lots.

What leverage do you offer?

Leverage available for trading is up to 1:200 depending on the account type. For leverage amounts in other assets please contact your account manager.